Welcome to Knives Sales, where we bring Italian craftsmanship to your doorstep. Our FAQ is designed to address common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].

Product Questions

1. What types of knives do you offer?
We specialize in premium automatic knives and Italian stilettos, including A.G.A. Campolin stilettos and other Italian knives. Our collection features new arrivals for collectors, enthusiasts, and everyday users who value exceptional craftsmanship and design.
2. Are your knives suitable for collectors?
Absolutely! Our knives are curated for discerning clients, including collectors who appreciate the fine details and heritage of Italian knife-making. Each piece is inspected for quality before shipping.
3. Do you ship to my country?
We ship globally, except to Asia and select remote regions due to regulatory restrictions and logistical constraints. If you’re unsure, please check our shipping policy or contact us for clarification.

Shipping and Delivery

1. What shipping options do you provide?
We offer two main shipping methods:
  • Standard Shipping: $12.95, using DHL or FedEx. Delivery in 10-15 days after dispatch.
  • Free Shipping: For orders over $50, using EMS. Delivery in 15-25 days after dispatch.
All orders are processed in 1-2 business days from our facility in Oklahoma City, US.
2. How long does delivery take?
Delivery times are estimates and may vary based on destination and customs processing. Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days after dispatch. You’ll receive tracking information once your order ships.
3. Can I track my order?
Yes, we provide tracking details via email after your order is dispatched. This allows you to monitor your package’s journey from our hands to yours.

Returns and Refunds

1. What is your return policy?
We offer a 15-day return policy from the date of receipt. If your purchase doesn’t meet your expectations, you can return it for a refund or exchange. Please ensure the item is in its original condition.
2. How do I initiate a return?
Contact our customer service at [email protected] within 15 days of receiving your order. We’ll guide you through the process to ensure a smooth experience.

Payment and Accounts

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is processed with high security standards.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

General Inquiries

1. Where is Knives Sales based?
Our company is located at 338 Ruckman Road, Oklahoma City, US 73113. All orders are processed and shipped from this facility.
2. How can I contact customer service?
For any questions or support, email us at [email protected]. We’re dedicated to providing timely and helpful assistance.

Thank you for choosing Knives Sales. We’re committed to delivering premium Italian craftsmanship with an outstanding customer experience. Happy collecting!